FAQ's

 

NEW 2020 REGULATIONS

  •  We are adding extra cleaning measures. Every yurt will be fogged with 'Viro-Kill Super Concentrate' between guests. This solution complies to    BS EN14476, EN1276 & EN13697.

  • We will be cleaning the toilet and shower block more often, a cleaning schedule will be displayed in each toilet block. In addition to this, we will be leaving an antibacterial cleaning solution in each toilet block for you to use as you wish.

  • We will contact you a few days before arrival offering you a contact free check in and check out service, this email will also include important details re: health and safety whilst on site, please look out for this email.

  • NO hand towels will be provided in the toilets as usual to stop cross contamination. The fluffy towels will be replaced with paper towels.

  • Disposable paper cups will be provided in the yurts instead of cup & saucer. This is to minimise cross contamination between staff and guests.

  • We ask everyone to be courteous to other guests and remain a strict 2m away from everyone who isn't in your party. Please make sure any children in your party also adhere to this.

  • We will not accept mixed household groups

  • Check in & out times will change due to extra cleaning measures. check out will now be strictly before 10am and check in will be between 3-8pm

  • Our onsite laundry / drying room will be closed until further notice. So no fridge / freezer will be available. We will be encouraging our guests to eat out in Llanberis' food outlets or at least use the take away options to support our local businesses who have been severely affected this year!

  • FYI we will be running at significantly reduced capacity on our campsite this year to maximise social distancing.

  • Due to enhanced cleaning procedures and various other obvious factors there has been a slight price increase, we hope you understand.

 

What is a 'Yurt'?

Unlike traditional yurts that are made of wooden collapsible framework covered in felt or skins-

Our yurts are extremely sturdy; metal framed, insulated and covered in very durable canvas. They are very spacious too (5m wide!)

What are the check in/ out times?

Check in is strictly between 3pm and 10pm (seasonal)

March - May check in is between 3pm and 6pm (self check in after 6pm)

We would appreciate you letting us know your approximate arrival time in advanced.

Check out is before 10am

What are your cancellation policies?

all cancellations due to covid-19 (bookings before 25th July 2020)

will be issued a voucher of the amount paid that has no expiry date

Bookings made via our website:

Cancel within 14 days of arrival - 100% charge

Cancel 15 - 21 days of arrival - 50% charge

Cancel 22 - 42 days of arrival - 25% charge

Cancellations over 6 weeks will result in a £20 admin fee

Air B&B bookings - please visit their website for cancellation terms.

Is there food available on site?

We do not offer any breakfast or food on site - We try to encourage all of our guests to support local and eat out in one of many restaurants and pubs in the village!

Do we have to clean the yurt when we leave?

We do ask that all of our guests leave the yurt in the same condition as they found it upon arrival.

If it is left in an unreasonable state we will charge for cleaning.

NEW COVID MEASURES 2020

  • Please take all bed linen off the beds and place in the bin bag provided, then place outside on the decking.

  • Please bag up all rubbish in the bin bag provided and dispose of in the bins on the main carpark.

  • Strict no shoes rule when inside the yurt

  • Please keep the yurt as clean and tidy as possible, we will be under enough pressure to clean and sterilise as it is!

I have booked the wrong dates - what do I do?

Please make sure the dates you book are the correct ones before confirming your booking.

Any changes we are able to make will result in a £20 admin fee taken off your security deposit. 

Are the yurts suitable for families?

Yes - We have family friendly yurts - they can accommodate 2 adults and 2 kids maximum.

Please note - we ask that children are supervised AT ALL TIMES. 

We will not tolerate children breaking into the neighbouring farm buildings or climbing any walls and structures

We will not tolerate children making excessive noise and disturbing other guests etc. 

Any damage caused inside or outside of the yurt will be paid for by yourselves.

We are a group of four or more adults - can you accommodate us?

Yes - but you will need to book multiple yurts.

We will accommodate 3 adults maximum in one yurt.

NEW COVID MEASURES 2020

NO mixed household groups will be accommodated. If we suspect this we will ask for proof of identification, anyone seen breaking this rule will be asked to leave.

BOOKINGS OF THREE ADULTS

If you book for three adults - two will share the double bed and one will use the day bed. 

The pull out bed is not recommended for adult use therefore will not be made up or will be removed prior to your arrival.

Can I bring my dog?

We only have one dog friendly yurt - Wyddfa

NO DOGS allowed in any of the following yurts at any time - Elidir, Eilio, Glyder.

We only allow well behaved, house trained dogs.

No Puppies unless fully trained.

Any damages or fouling will result in loss of your £100 security deposit. If further damage is caused you will be billed accordingly.

Only one dog allowed.

Dogs are to be kept on a lead and with you at all times.

No dogs left alone in crates in the yurts at any time.

Guests bringing their dog will need to pay a cleaning fee of £20 upon arrival.

By bringing your dog you agree to all of the above.

Can we bring visitors to the site?

Simply answered. No.

We do ask that you respect the privacy of other guests in the yurts who want a quiet escape to the country, having crowds of people

around the yurts is something we will not allow.

We will operate this as one rule for all, so only paying customers are allowed in the yurt fields and inside the yurts. 

You will loose your security deposit if additional guests are found to be in the yurt without payment / permission.

We have the right to inspect your yurt at any time during your stay if we suspect this.

NEW COVID MEASURES 2020

This measure will be strictly enforced this year.

If your friends are staying in one yurt and you another, do not go in to each others yurts.

Do I Have to bring bed linen?

No! The beds will be made up ready for your arrival.

NEW COVID MEASURES 2020

We will be asking you to please strip all linen on the beds and place into the bin bag provided before leaving.

Is there a toilet/ shower in the yurt?

No, not in the yurt but we have a private toilet and shower block for our yurt customers that has just been fully renovated. 

Do we have to bring towels and toiletries?

Yes, please bring your own towels and toiletries...

(toilet paper, hand wash and paper hand towels are provided in the toilet block)

NEW COVID MEASURES 2020

We will not be 'borrowing' any of our personal towels this year. Please do not be offended if you forget your towel and we decline to give you one of ours.

Can I wash my clothes on site?

There isn't a washing machine available for guests.

NEW COVID MEASURES 2020

We will not wash any clothes in our personal washing machine this year.

Please do not be offended if we decline under any circumstances, it is purely for our hygiene and safety.

Do you have a minimum stay?

Two nights minimum stay.

If you are looking for an overnight stay - check air b&b as sometimes we can accommodate this.

Can we have a campfire or BBQ?

You are more than welcome to have a small campfire or BBQ as long as you place it a reasonable distance away

from the yurt (not on the decking!!!) and make sure the cinders do not land on the yurt, if they do, you will be asked to extinguish 

the fire immediately and/or charged for damage caused.

Can we cook in the yurt?

No, please do not cook any food in the yurt.

If you need to use a camp stove for cooking please do so outside or during bad weather you can use the drying room.

We do provide a kettle with tea and coffee. Bring your own fresh milk.

Is there running water in the yurt?

No, but there is a tap on the side of the toilet block for drinking water.

Is there electricity in the yurt?

Yes! There's also a extension block with sockets and 2 USB ports for charging your devices.

Is there heating in the yurt?

Yes! There is an electric fire in all of our yurts. 

The walls and roof are insulated so it gets surprisingly warm!

Is there Wi-Fi/ Mobile phone signal?

There is no Wi-Fi in the yurts, so you can relax and take in the beautiful views of Snowdonia!

(3G and 4G are available on most networks though!)

Can our friends pitch their tent near our yurt?

Unfortunately this is not something we allow, although they can camp on the campsite or rent the yurt next to you!

How far away are you from Snowdon?

We are right at the foot of Snowdon. You can access the Llanberis path and the Snowdon Ranger path direct from the yurts!

Where is the nearest train station?

Bangor train station.

 

Is the site well lit up at night? 

The main yard is lit up but we try to keep light pollution to a minimum.

NEW COVID MEASURES 2020

Please bring your own torch. We are removing all unnecessary items from the yurts.

Can we come and go as we please?

Yes! We don't lock any gates at night. We do ask that if you are returning really late that you respect our neighbours

and the surrounding campsite by being as quiet as possible. Please aim not to be travelling in and out between the hours of 11pm and 7am

ACCESSIBILITY

All yurts are accessed via a gravelled path. There are 3 steps minimum up to the decking, then a 2" lip in to the yurt itself.

For detailed information on each yurt please contact us